Frequently Asked Questions

It’s completely free to implement, and many care homes are seeing faster decision-making, fewer errors, and more time back in the day.

By enabling real-time access to health data, digital referrals, and communication logs, we help ensure faster intervention, fewer missed visits, and better care coordination across teams ultimately improving resident outcomes and safety.

We integrate with leading electronic care record (ECR) systems, NHS email, and GP practice software (e.g. EMIS, SystmOne). This means smoother information flow without duplicate data entry.

• 40–60% reduction in delayed or missed external visits
• Faster GP response times
• Improved documentation and audit trails
• Higher staff satisfaction due to reduced admin

You can have as many users as your care organization requires, including care staff administrators and external providers.

No, the app is free of charge to loved ones.

Yes, Rapid allows you to add your current external health providers to the platform. Once added, they can securely access and update relevant records and reduce the need for manual updates or paperwork.

Rapid offers built-in billing management features that allow care homes to track, record, and process invoices for services provided by external health professionals.

No, for legal purposes, all consent that has to be signed is not automated. Signing the consent is easy as it’s done digitally.

Yes, our system does not only integrate with your current system, but external health care providers can also access the system free of charge. The system helps create a collaboration between the care home and its health professionals which has no additional costs for your external support.

We help you facilitate referrals and make sure that your process is tracked, making sure that both the care home and loved ones are to be communicated with by offering you transparency.

Yes, both the Care Home Manager, Families or even Health professionals can get documents assessments, reporting or care plan management. This is all digital and makes it easy to monitor the progress of the residents and share any relevant updates with families and health professionals.

Yes. Our platform can assist in coordinating hospital discharges, reducing delays, and improving communication between hospitals, care homes, and families when they are experiencing delays with Hospital transfers.

Families receive updates and messages via the Loved Ones app which helps the care home manager or support staff reduce phone calls and ensure timely and accurate updates.

Once we have booked you in for a Demo call to see how the platform works. We then take you onto an onboarding process, and have you done a trail test on the platform before we get the Care Home up in running.

RapidCare is not an agency or a sales company, we are a digital platform designed for Care Homes to streamline their communication, improve care support, and reduce admin work allowing Care Home managers and Stuff to have more time in making sure the residents are well taken care off. We help manage referrals, track appointments, keep families and loved ones informed all in one app.